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CASE STUDIES
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Simple Simon
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HR Facility
AI-Powered Planning and Inspection for HR Facility
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CLIENT
HR Facility
Visit site
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TIMELINE
2 months
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OVERVIEW
Operational AI That Turns Every Inspection Into Action
HR Facility is a Dutch property management company handling a growing volume of maintenance tickets across multiple properties. Its planning team spent a large part of each day creating work orders by hand, reshuffling schedules when urgent jobs came in, and chasing inspections in the inspection app that had no structured follow-up.
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CHALLENGES
Manual Scheduling Was Slowing Down the Entire Operation
Every urgent job or reschedule required manual intervention. Planners were constantly shifting work orders around instead of focusing on exceptions. At the same time, completed inspections sat waiting for someone to pick them up, create a ticket, contact the tenant, and eventually book the work. Steps got missed, tickets stalled, and the planning stayed unpredictable.
Completed inspections contained valuable signals, but without automation that data rarely translated into action quickly enough.
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SOLUTIONS
Two Automations, One Connected Chain
Triad built two AI automations that work together as a single pipeline, with Simple Simon as the leading system throughout.
Work orders are created automatically based on fixed rules, with required fields pre-filled and duplicates prevented
Incoming jobs are scheduled based on available capacity, skill match and combining rules for route efficiency
Urgent jobs and reschedules follow a fixed route with clear logic and full logging, so planners only handle genuine exceptions
Completed inspections in the inspection app are automatically converted into structured tickets with photos and context attached
Tenants receive a standard follow-up flow with a clear choice, tracked with status updates and a full audit trail
If no response is received within 14 days, a work order is created automatically and enters the same planning flow
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RESULTS
Calmer Planning. Zero Tickets Left Behind.
Planners stay in control and focus on the exceptions. The system handles the rest, so the same team takes on more work without adding headcount.
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AI automations
100%
Inspections to tickets
0
Manual steps
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CASE STUDIES
