CASE STUDIESWunderbricksPROP3RTY
AI Ticket Handling for a Growing Property Portfolio
See how Triad gave PROP3RTY one automated intake for maintenance tickets across WhatsApp, email and Wunderbricks, so routine requests get handled and the team focuses on the exceptions.
OVERVIEW
Operational AI for a Growing Property Portfolio
PROP3RTY manages maintenance and service requests for a growing property portfolio. Requests arrive through WhatsApp, email and Wunderbricks, in different formats and often missing the details needed to act. Triad built an AI intake layer that handles the routine and keeps Wunderbricks as the leading system.
CHALLENGES
Maintenance Requests Scattered Across Three Channels
Every request had to be read, classified, chased for missing information, answered to the tenant and logged by hand. That meant a slow first response, duplicate tickets and incomplete files, with the workload growing in step with the portfolio.
How do we handle more maintenance tickets across channels without growing the team or losing control?
SOLUTIONS
One AI Intake Layer on Top of Wunderbricks
Triad built an AI automation that takes in every request, decides what it needs, and keeps Wunderbricks as the single leading system.
- Brings requests from WhatsApp, email and Wunderbricks into one flow
- Classifies type, urgency and completeness, and asks for missing information automatically
- Carries out operational actions in Wunderbricks itself, not just intake
- Keeps tenants updated and notifies the landlord only when the rules require it
- Writes everything back to Wunderbricks with a full audit trail
- Flags vague or risky cases for a person, and never resolves them on its own
RESULTS
Faster First Response, the Team on the Exceptions
Routine intake is handled automatically and every request is classified consistently. The team spends its time on judgment instead of chasing information, and the process stays manageable as the portfolio grows.
3
Intake channels
300+
Properties managed
24/7
Automated intake
