A tenant reports the same leak on WhatsApp, by email and through the portal. Three tickets, three people on it, one very confused plumber.
/MULTI-CHANNEL INTAKE
Every request through one front door.Nothing slips through again.
Requests come in by email, by phone, through your portal, sometimes in a chat. We give all of it one front door: sorted, answered or routed before your team even looks up.
EMAILPHONEWEB PORTALCHAT / SOCIALONE INTAKEYOUR AGENTreads, sorts, answers~70%HANDLEDroutine, instantly~30%YOUR TEAMexceptions, with contextduplicates merged · urgency flagged · every channel, one queue
FIG. 1 · Every channel, one front door. Drawn to your stack, not ours.
You know these mornings
It's Monday, 09:12. The weekend left 340 messages, and someone has to sort them by hand before the real work can start.
A request from Thursday surfaces a week later in someone's personal inbox, after the customer has called twice.
That is sorting work. Machines are better at it, and they don't mind weekends.
Four stages, each signed off with you
- 01
Discover
We take a week of real requests across every channel and map what repeats, what gets lost, and what sorts automatically. The map is yours to keep.
- 02
Plan
We design the intake with your team: what gets answered instantly, what gets routed where, and who owns the exceptions.
- 03
Build
We connect WhatsApp, email, phone notes and your portal to one queue, and run it next to your team until it sorts better than the pile did.
- 04
Scale
We track what still lands on your team's desk and automate it away, request type by request type.
Running today, at companies like yours
LIVE
Three channels, one automated intake
WhatsApp, email and Wunderbricks now feed one automated intake. Routine tickets resolve themselves; the exceptions arrive with context.
- RUNS ON
- Wunderbricks · property mgmt
- BUILD
- 8 weeks
LIVE
Facility complaints, routed and resolved
The most common facility complaints are processed, routed and resolved automatically across the whole portfolio, inside Bloxs.
- RUNS ON
- Bloxs · property mgmt
- BUILD
- 12 weeks
LIVE
One WhatsApp line, intake to resolution
Their entire WhatsApp support line runs automated, from first message to resolution. The team grew its machine park, not its inbox.
- RUNS ON
- BUILD
- 8 weeks
“Great experience working with the Triad Agency team! We discussed exactly what we wanted upfront, with a clear roadmap, proposal and all options included. If something doesn't quite work, it gets fixed fast, and that last part matters a lot to us.”
The hands on your system
01Ralf Klein
Founder
Blending 10 years of marketing automation experience with a deep passion for AI, I lead Triad in building next-level AI solutions that help businesses scale smarter. I’m driven to grow a remote-first agency that supports clients worldwide with cutting-edge automation.
02Jarle Toussaint
Lead AI Developer
With a background in full-stack development, I now focus on designing and managing AI implementations that actually get delivered. At Triad, I lead project planning and managed execution, making sure both our team and clients stay aligned throughout the process.
03Khaila Gavino
Frontend Designer
As a Frontend Designer, I turn AI solutions into interfaces people actually enjoy using. I design and build the dashboards, web apps and brand assets behind our projects. For me, good design is what makes complex automation feel simple.
04Christian Anejo
AI Automation Engineer
As an N8N specialist, I build automations that turn time-consuming tasks into smooth, self-running systems. I love seeing things click, when messy workflows become clean and fast, and teams feel the difference. For me, the best automation is invisible. It just works.
05Derek Tigges
Commercial Partner
As Commercial Partner, I help organisations find the shortest route from AI ambition to measurable result. I map out where automation actually pays off, so every engagement starts with a clear business case instead of a pilot that never lands.
06Esther Omolola
AI Automation Engineer
As an AI Automation Specialist, I build workflows that turn repetitive tasks into smooth, reliable systems. I love seeing operations get faster and easier to manage, while teams spend less time on manual work. The best automation quietly keeps everything moving.
Bring us a normal week of requests. We'll show you, channel by channel, what never needed a human in the first place.
Book an intro call