Terms of service

Last updated

November 3, 2025

Article 1: Definitions

In these general terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise.

Offer: any offer or quotation to the Client for the performance of Services by Triad.
Services: the Services that Triad offers include mediation in the sale of domain names, project management, advice and consultancy.
Triad: the sole proprietorship Triad, established in the Netherlands and which offers Services to the Client, hereinafter: Triad.
Client: the natural and/or legal person acting in the exercise of a profession or business who has appointed Triad, has awarded projects to Triad for Services to be performed by Triad, or to whom Triad has made a proposal on the basis of an Agreement.
Agreement: any Agreement and other obligations between Client and Triad, as well as proposals from Triad for Services provided by Triad to Client and accepted by Client and accepted and executed by Triad, with which these general terms and conditions form an inseparable whole.
Software: All software developed or made available by Triad.

Triad is registered with the Chamber of Commerce under number 77038045 and is located at Parallel Boulevard 17A, 2202HK in Noordwijk.

Article 2: Applicability

These general terms and conditions apply to every Offer from Triad, every Agreement between Triad and Client and to every Service offered by Triad.
Before an Agreement (remote) is concluded, the Client will be provided with these general terms and conditions. If this is not reasonably possible, Triad will indicate to the Client how the Client can view the general terms and conditions.
Deviation from these general terms and conditions is not possible. In exceptional situations, the general terms and conditions may be deviated from if this has been explicitly agreed in writing with Triad. The terms and conditions of the Client are explicitly not applicable.
These general terms and conditions also apply to additional, amended and follow-up orders from the Client.
The general terms and conditions of the Client are excluded.
If one or more provisions of these general terms and conditions are or become partially or completely null and void, the other provisions of these general terms and conditions will remain in force and the null and void/annulled provision(s) will be replaced by a provision with the same purport as the original provision.
Any ambiguities regarding the content, explanation or situations not covered by these general terms and conditions must be assessed and explained in the spirit of these general terms and conditions. The agreements in the Agreement are leading and take precedence over these general terms and conditions.
The applicability of Articles 7:404 BW and 7:407 paragraph 2 BW is explicitly excluded. These articles, which contain specific rules on personal assignments to a service provider and joint and several liability for collaborating contractors, do not apply.
The rights and obligations under the Agreement between the Parties may not be transferred by the Client to a third party, unless Triad gives its express prior written consent. Triad may attach conditions to this consent.
Where reference is made in these terms and conditions to she/her, this shall also be construed as a reference to he/him/his, if and to the extent applicable.
In the event that Triad has not always demanded compliance with these general terms and conditions, it retains its right to demand full or partial compliance with these general terms and conditions.

Article 3: The Offer

All offers made by Triad are without obligation, unless expressly stated otherwise in writing. If the Offer is limited or valid under specific conditions, this will be explicitly stated in the Offer.
Triad is only bound to an Offer if the acceptance thereof is confirmed in writing by the Client within 7 days. Nevertheless, Triad has the right to refuse an Agreement with a potential Client for a reason that Triad considers valid.
The Offer contains a description of the Services offered. The description is sufficiently detailed to enable the Client to make a proper assessment of the Offer. Obvious mistakes or errors in the Offer cannot bind Triad. Any images and data in the Offer are merely indicative and cannot be grounds for any compensation or termination of the Agreement. Furthermore, all offers are made on the basis of data provided by the Client. Offers will lapse if the Client's data is incorrect or incomplete.
Offers or quotations do not automatically apply to subsequent orders.
Delivery times and terms in Triad's offer are indicative and do not entitle the Client to termination or compensation if they are exceeded, unless expressly agreed otherwise.
A composite quotation does not oblige Triad to supply part of the items included in the offer or quotation for a corresponding part of the stated price.

Article 4: Conclusion of the Agreement

The Agreement is concluded at the moment that the Client has accepted an Offer or Agreement from Triad by returning a signed copy (scanned or original) to Triad, or gives explicit and unambiguous agreement to the Offer by e-mail.
Triad is not bound by an Offer if the Client could reasonably have expected or should have understood or should have understood that the Offer contained an obvious mistake or typo. The Client cannot derive any rights from this mistake or typo.
Any Agreement entered into with Triad or any project awarded to Triad by Client shall be vested in the company and not in any individual person associated with Triad.
If the Client cancels an already confirmed Agreement, the costs actually incurred up to that point (including the time spent) will be charged to the Client.
The Client's right of withdrawal is excluded, unless otherwise agreed.
If the Agreement is entered into by multiple Clients, each Client shall be individually and jointly liable for the fulfilment of all obligations arising from the Agreement.

Article 5: Duration of the Agreement

The Agreement is entered into for a fixed period, unless the content, nature or scope of the assignment entails that it has been entered into for an indefinite period. The duration of the assignment is partly dependent on external factors including, but not limited to, the quality and timely delivery of the information that Triad obtains from the Client.
Both Client and Triad may terminate the agreement on the grounds of an attributable failure to comply with the agreement if the other party has been given written notice of default and has been given a reasonable period to comply with its obligations and it still fails to comply with its obligations correctly. This also includes the payment and cooperation obligations of Client.
The termination of the agreement shall not affect the payment obligations of the Client insofar as Triad has already performed work or delivered services at the time of termination. The Client must pay the agreed fee.
Parties may terminate the Agreement by registered letter with three months' notice. If the Agreement has not yet lasted three months, the Agreement may be terminated with one month's notice.
In the event of premature termination of the Agreement, Client shall owe Triad the costs actually incurred up to that point at the agreed (hourly) rate. Triad's time registration shall be leading in this regard.
Both the Client and Triad may terminate the agreement in writing, in whole or in part, with immediate effect, without further notice of default, if one of the parties is granted a moratorium on payments, has filed for bankruptcy or the company in question is terminated by liquidation. If a situation as mentioned above occurs, Triad is never obliged to refund any monies already received and/or to pay damages.
Upon termination of the Agreement, the Client is obliged to immediately return to Triad all Software delivered by Triad in accordance with the Agreement or to destroy it.

Article 6: Execution of the Agreement

Triad will make every effort to perform the agreed service with the utmost care, as may be expected of a good service provider. Triad guarantees professional and independent service provision. All services are performed on the basis of an obligation of effort, unless a result has been explicitly and in writing agreed upon that has been described in detail.
The Agreement under which Triad performs the services is leading for the scope and extent of the services provided. The Agreement will only be performed for the benefit of the Client.
Third parties cannot derive any rights from the content of the Services performed in connection with the Agreement.
The information and data provided by the Client form the basis on which the services offered by Triad and the prices are based. Triad has the right to adjust its services and prices if the information provided proves to be incorrect and/or incomplete.
In performing the services, Triad is not obliged or required to follow the instructions of the Client if this changes the content or scope of the agreed services. If the instructions result in additional work for Triad, the Client is obliged to reimburse the additional costs accordingly on the basis of a new quotation.
Triad is entitled to engage third parties at its own discretion to perform the services, regardless of whether the Agreement was entered into with a view to performance by a specific person.
If the nature and duration of the assignment so require, Triad will keep the Client informed of progress in the agreed manner.
The performance of the Services is based on the information provided by the Client. If the information needs to be changed, this may have consequences for any established planning. Triad is never liable for adjusting the planning. If the commencement, progress or delivery of the Services is delayed because, for example, the Client has not provided all the requested information or has not provided it in a timely manner or in the desired format, has not provided sufficient cooperation, a possible advance payment has not been received by Triad in a timely manner or there is a delay due to other circumstances, which are at the expense and risk of the Client, Triad is entitled to a reasonable extension of the delivery period. All damage and additional costs resulting from a delay due to a cause as mentioned above are at the expense and risk of the Client.

Article 7: Advice

Triad can, if instructed to do so, draw up advice, an action plan, design, report, planning and/or reporting for the purpose of providing services. The content thereof is not binding and is only advisory in nature, but Triad will observe its duties of care. The client decides for itself and on its own responsibility whether it follows the advice.
The advice provided by Triad, in whatever form, can never be regarded as binding advice.
Client is obliged to assess proposals provided by Triad at the first request of Triad. If Triad is delayed in its work because Client does not provide an assessment of a proposal made by Triad or does not provide it in a timely manner, Client is at all times responsible for the consequences thereof, such as delay.
The nature of the service provision entails that the service provision is at all times dependent on external factors that may influence Triad's reports and advice, such as the quality, accuracy and timely delivery of required information and data from the Client and its employees. The Client is responsible for the quality and for the timely and correct delivery of the required data and information.
The Client shall notify Triad in writing prior to commencement of the work of all circumstances that are or may be of importance, including any points and priorities to which the Client wishes attention to be given.

Article 8: Working groups

Parties may agree with regard to the performance of the Agreement that one or more of the employees they engage will participate in a working group. If there is a working group, the provision of information will take place in a manner agreed upon by the working group.
The Client guarantees that the employee(s) engaged by him/her are authorised to make binding decisions for the Client.
A decision taken by the working group shall only be binding on Triad if the parties have explicitly agreed to this in writing, or if Triad confirms the decision in writing. Nevertheless, Triad shall have the right not to comply with any decision if, in the sole judgment of Triad, it is incompatible with the Agreement.

Article 9: Additional work and changes

If during the execution of the agreement it appears that the agreement needs to be adjusted, or if additional work is required at the request of the Client to achieve the desired result of the Client, the Client is obliged to pay for this additional work according to the agreed rate. Triad is not obliged to comply with this request, and may require the Client to conclude a separate agreement for this purpose and/or to refer to an authorised third party.
If the additional work is the result of negligence on the part of Triad, Triad has made an incorrect assessment or could reasonably have foreseen the work in question, these costs will not be charged to the Client.

Article 10: Client's obligations

Client is obliged to provide all information requested by Triad as well as relevant attachments and related information and data in a timely manner and/or before commencement of the work and in the desired form for the purpose of a correct and efficient execution of the Agreement. Failure to do so may result in Triad being unable to realise a full execution and/or delivery of the relevant services. The consequences of such a situation shall at all times be at the expense and risk of Client.
Triad is not obliged to check the accuracy and/or completeness of the information provided to it or to update the Client with regard to the information if it has changed over time, nor is Triad responsible for the accuracy and completeness of the information compiled by Triad for third parties and/or provided to third parties in the context of the Agreement.
Triad may, if necessary for the execution of the agreement, request additional information. In the absence thereof, Triad is entitled to suspend its activities until the information has been received, without being obliged to pay any compensation for damages on any grounds whatsoever to the Client. In the event of changed circumstances, the Client must notify Triad of this immediately, or at the latest 3 working days after the change has become known.
The Client is never entitled to sell, transfer or pledge the rights and obligations arising from this Agreement to a third party.

Article 11: Delivery and installation

If the commencement, progress or (delivery) of the Services is delayed because, for example, the Client has not provided all requested information or has not provided it in a timely manner, has not provided sufficient cooperation, the advance payment has not been received by Triad in a timely manner or due to other circumstances for which the Client is responsible and at the Client's risk, Triad is entitled to a reasonable extension of the (delivery) period. In no event shall the stated periods be fatal periods, nor can Triad be held liable for exceeding the agreed period.
All damage and additional costs resulting from delay due to a cause mentioned in paragraph 1 shall be at the expense and risk of the Client.
If the Client is required to give approval, Triad is entitled to suspend the performance of the Agreement until the Client has given its approval.
Triad will make every effort to provide the service within the agreed term, to the extent that this can reasonably be expected of it. In the event of urgency, the Client is obliged to reimburse Triad for the additional costs involved.
Triad will make every effort to deliver the Service as much as possible in accordance with the Offer.
Triad has the right to sign all domain names it has mediated, or to mention its name (or have it mentioned). It also has the right to use the domain names it has supplied for its own promotion and/or publicity without (prior) explicit permission from the Client.
Delivery will take place in a manner explicitly and in writing agreed upon by the parties. Any agreed (user) documentation will be provided by Triad in writing or digitally.
The client is responsible for installing, setting up, parameterizing, tuning and more of the domain names, unless explicitly agreed otherwise in writing.
After delivery, the responsibility lies with the correct compliance with any third-party licenses when using the mediated domain names at Client. Triad will adequately inform Client about the applicable license conditions.
If any damage has occurred to the Client upon delivery, Triad is obliged to provide replacement services at the cost price of the information carriers. Reinstallation and/or implementation must be done at the agreed rate unless otherwise agreed.
The source code as well as the technical documentation of the Service are at all times excluded from the right of use or subject to a transfer to the Client.
Triad is never obliged to perform data conversion, unless otherwise agreed.
Triad is not liable for damage resulting from, or in connection with, changes made or work performed on the domain names mediated by Triad without the express permission of Triad.
If and to the extent expressly agreed in writing, during the warranty period the Client may only rely on this warranty provision and Triad is not obliged to pay any compensation for damages arising from the defects found during the warranty period.
If a defect is not covered by the free repair during the warranty period, the Client must reimburse the relevant costs. This includes in any case repair as a result of operating errors or unskilled use by the Client and/or other causes not attributable to Triad.

Article 12: Transfer of risk

The risk of theft and loss, embezzlement or damage to data, documents, domain names, data files and/or items used, created or delivered in the context of the performance of the Agreement shall pass to the Client at the time at which they are actually made available to the Client, or at the time of the first use.

Article 13: Prices and payment

All prices are in principle exclusive of sales tax (VAT), unless otherwise agreed.
Payment must be made in advance for the agreed period, given the costs incurred for Triad. When choosing the option to pay per quarter (12 weeks), a notice period of at least 1 month applies before the renewal of the invoice period. If the cancellation does not take place on time, an invoice will be generated for the next 12 weeks. These conditions apply because of the discount granted for the period and the costs already incurred by Triad.
Triad provides its services in the form of a retainer model or a subscription. Only if expressly agreed, services are performed at an hourly rate. The costs of these activities are calculated afterwards on the basis of the time registration drawn up by Triad (post-calculation).
Travel time for the benefit of the Client and travel-related costs will be charged to the Client.
The Client is obliged to pay for the agreed services of Triad, regardless of whether he has (taken) the mediated domain names into use or makes use of the option for maintenance or support.
The Client is obliged to fully reimburse the costs of third parties deployed by Triad after approval by the Client, unless expressly agreed otherwise.
Parties may agree that Client must pay an advance. If an advance has been agreed, Client must pay the advance before the performance of the service commences.
The client cannot derive any rights or expectations from a previously issued estimate, unless the parties have expressly agreed otherwise.
Triad is entitled to increase the applicable prices and rates annually in accordance with the applicable inflation rates. Other price changes during the Agreement are only possible if and to the extent that these are expressly laid down in the Agreement.
If a periodic payment obligation has been agreed, Triad is entitled to adjust the applicable prices and rates in writing, taking into account a period of 2 months.
The Client must pay these costs in one go, without any offset or suspension, within the specified payment term as stated on the invoice to the account number and details of Triad made known to the Client.
In the event of liquidation, insolvency, bankruptcy, involuntary liquidation or request for payment against Client, payment and all other obligations of Client under the Agreement shall become immediately due and payable.

Article 14: Collection policy

If the Client fails to meet its payment obligation and has not fulfilled its obligation within the payment term set for this purpose, the Client will be in default by operation of law.
From the date that the Client is in default, Triad will be entitled, without further notice of default, to the statutory commercial interest from the first day of default until full payment, and compensation for extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code, to be calculated according to the scale in the decision on compensation for extrajudicial collection costs of 1 July 2012.
If Triad has incurred more or higher costs that are reasonably necessary, these costs will be eligible for reimbursement. The full legal and execution costs incurred will also be borne by the Client.

Article 15: Suspension and termination

Triad has the right to retain the data, data files and more received or realized by it if the Client has not yet (fully) met its payment obligations. This right remains in full force if a valid reason arises for Triad that justifies suspension in that case.
Triad is authorized to suspend the fulfillment of its obligations as soon as the Client is in default with the fulfillment of any obligation arising from the agreement, including late payment of its invoices. The suspension will be confirmed to the Client in writing immediately.
In that case, Triad is not liable for any damage, of whatever nature, as a result of the suspension of its activities.
The suspension (and/or termination) shall not affect the payment obligations of the Client for work already performed. Furthermore, the Client shall be obliged to compensate Triad for any financial loss that Triad suffers as a result of the Client's default.

Article 16: Retention of title

All items delivered by Triad, including domain names and related services, remain the property of Triad until the Client has fulfilled all subsequent obligations under all agreements concluded with Triad.
The Client is not authorised to pledge or otherwise encumber the items subject to the retention of title if ownership has not yet been fully transferred.
If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereto, the Client is obliged to inform Triad thereof as soon as may reasonably be expected.

Article 17: Force Majeure

Triad shall not be liable if it is unable to fulfil its obligations under the agreement as a result of a force majeure situation.
Force majeure on the part of Triad shall in any case be understood to mean, but is not limited to: (i) force majeure of suppliers of Triad, (ii) failure to properly fulfil obligations of suppliers prescribed or recommended to Triad by the Client or its third parties, (iii) deficiencies of third parties involved in the performance of the service, (iv) government measures, (v) disruption of electricity, internet, data network and/or telecommunications facilities, (vi) illness of employees of Triad or advisors engaged by it and (vii) other situations that in the opinion of Triad fall outside its sphere of influence and that temporarily or permanently prevent the fulfilment of its obligations.
In the event of force majeure, both Parties have the right to terminate the Agreement in whole or in part. All costs incurred prior to the termination of the Agreement will in that case be paid by the Client. Triad is not obliged to compensate the Client for any losses caused by such a revocation.

Article 18: Limitation of liability

If any result set out in the Agreement is not achieved, a shortcoming of Triad will only be deemed to exist if Triad has expressly promised this result when accepting the Agreement.
In the event of an attributable shortcoming on the part of Triad, Triad shall only be liable to pay any compensation if the Client has notified Triad of the shortcoming within 14 days of discovering the shortcoming and Triad has subsequently failed to remedy the shortcoming within a reasonable period. The notice of default must be submitted in writing and contain such a precise description/substantiation of the shortcoming that Triad is able to respond adequately.
If the performance of services by Triad leads to liability on the part of Triad, such liability is limited to the amount invoiced up to a maximum of 12 months prior to the event causing the damage in the context of the Agreement, but only with regard to the direct damage suffered by the Client unless the damage is the result of intent or gross negligence on the part of Triad. Direct damage is understood to mean: reasonable costs incurred to limit or prevent direct damage, the determination of the cause of the damage, the direct damage, the liability and the method of repair.
Triad excludes all liability for damage or costs resulting from the use or misuse of access or identification codes or certificates, unless the damage is the result of intent or gross negligence on the part of Triad.
Triad expressly excludes all liability for consequential damage. Triad is not liable for consequential damage, indirect damage, business damage, loss of profit and/or loss suffered, missed savings, damage due to business stagnation, loss of assets, delay damage, interest damage and immaterial damage.
The Client shall indemnify Triad against all claims by third parties as a result of a defect resulting from a service provided by the Client to a third party and which partly consisted of Services provided by Triad, unless the Client can demonstrate that the damage was caused exclusively by the service provided by Triad.
Any advice provided by Triad based on incomplete and/or incorrect information provided by the Client shall never constitute grounds for liability on the part of Triad.
The content of the advice provided by Triad is not binding and is only advisory in nature. The Client decides for itself and on its own responsibility whether it follows the proposals and advice provided by Triad. All consequences resulting from following the advice are at the expense and risk of the Client. The Client is at all times free to make its own choices that deviate from the advice provided by Triad. Triad is not obliged to make any form of refund if this is the case.
If a third party is engaged by or on behalf of the Client, Triad shall never be liable for the actions and advice of the third party engaged by the Client, nor for the processing of results (of advice drawn up) by the third party engaged by the Client in Triad's own advice.
Triad is not responsible for the correct and complete transmission of the contents of and by/on behalf of Triad sent e-mail, nor for its timely receipt.
All claims of the Client due to shortcomings on the part of Triad shall lapse if they are not reported to Triad in writing and with reasons within one year after the Client was aware or could reasonably have been aware of the facts on which it bases its claims. Triad's liability shall lapse one year after the termination of the Agreement between the parties.

Article 19: Disclaimer and accuracy of information

The Client is responsible for the accuracy, reliability and completeness of all data, information, documents and/or records, in whatever form, that it provides to Triad in the context of an Agreement, as well as for the data that it has obtained from third parties and that has been provided to Triad for the purpose of performing the Service.
The Client indemnifies Triad against any liability arising from the failure or untimely fulfillment of the obligations relating to the timely provision of all correct, reliable and complete data, information, documents and/or records.
The Client indemnifies Triad against all claims from the Client and third parties engaged by or working under the Client, as well as from the Client's customers, based on the failure to obtain (in a timely manner) any subsidies and/or permits required in the context of the performance of the Agreement.
Client indemnifies Triad against all claims from third parties arising from the work performed for Client, including but not limited to intellectual property rights to the data and information provided by Client that can be used in the performance of the agreement and/or the actions or omissions of Client towards third parties. If Client provides electronic files, software or information carriers to Triad, Client guarantees that these are free of viruses and defects.

Article 20: Confidentiality

Triad and Client undertake to maintain confidentiality of all confidential information obtained in the context of an assignment. Confidentiality arises from the assignment and must also be assumed if one can reasonably expect that the information is confidential. Confidentiality does not apply if the information in question is already public/generally known, the information is not confidential and/or the information has not been made known to Triad by Client during the Agreement and/or has been obtained by Triad in another way.
In particular, the confidentiality applies to advice, reports, designs, working methods and/or reporting drawn up by Triad regarding the assignment of the Client. The Client is expressly prohibited from sharing the content thereof with employees who are not authorised to take cognisance of it and with (unauthorised) third parties. Furthermore, Triad always exercises the required care in handling all business-sensitive information provided by the Client.
If Triad is required by law or a court order to provide confidential information to a third party designated by law or a competent court or (also) and Triad cannot invoke a right to refuse to testify, Triad will not be liable for any damages and will not give the Client grounds for terminating the Agreement.
For the transfer or distribution of information to third parties and/or publication of statements, advice or productions provided by Triad to third parties, the written permission of Triad is required, unless such permission has been expressly agreed in advance. Client shall indemnify Triad against all claims from such third parties as a result of reliance on such information that has been distributed without the written permission of Triad.
Triad and the Client also impose the confidentiality obligation on third parties engaged by them.

Article 21: Intellectual Property Rights

All IP rights and copyrights resting on the items used or developed in accordance with the Agreement, including but not limited to all domain names, designs, models, reports and advice, are the exclusive property of Triad, its licensors and/or its suppliers and are not transferred to the Client unless expressly agreed otherwise.
If it has been agreed that one or more of the aforementioned items or works of Triad will be transferred to the Client, Triad is entitled to conclude a separate Agreement for this purpose and to demand appropriate financial compensation from the Client. Such compensation must be paid by the Client before it obtains the items or works in question with the IP rights resting thereon. Nevertheless, Triad retains the right to use, exploit and/or further develop the components, principles, ideas, designs, algorithms, documentation, works and more on which the development thereof is based for other purposes without any restriction, either for itself or for third parties.
Client is prohibited from disclosing and/or reproducing, modifying or making available to third parties (including use for commercial purposes) any documents and domain names on which the IP rights and copyrights of Triad, its licensors and/or its suppliers rest, without the express prior written consent of Triad, its licensors and/or its suppliers. If Client wishes to make changes to items delivered by Triad, Triad must explicitly agree to the proposed changes.
The Client is prohibited from using the items and documents on which the intellectual property rights of Triad, its licensors and/or its suppliers rest in any way other than as agreed in the Agreement.
The parties will inform each other and take joint measures if an infringement of IP rights occurs.

Article 22: Privacy, data processing and security

Triad handles the (personal) data of the Client with care and will only use it in accordance with the applicable standards. If requested, Triad will inform the person concerned about this. Questions about the processing of the personal data and further information can be sent by e-mail to info@triad.nl.
Client is responsible for the processing of data that is processed using a service of Triad. Client also guarantees that the content of the data is not unlawful and does not infringe any rights of third parties. In this context, Client indemnifies Triad against any (legal) claim that is related to this data or the execution of the agreement.
If Triad is required to provide for security of information under the agreement, this security will comply with the agreed specifications and a level of security that, given the state of the art, the sensitivity of the data, and the associated costs, is not unreasonable.

Article 23: Complaints

If the Client is not satisfied with the service of Triad or otherwise has complaints about the execution of his assignment, the Client is obliged to report these complaints as soon as possible, but no later than 7 calendar days after the relevant reason that led to the complaint. Complaints can be reported verbally or in writing via info@triad.nl with the subject “Complaint”.
The complaint must be sufficiently substantiated and/or explained by the Client if Triad is to be able to handle the complaint.
Triad will respond substantively to the complaint as soon as possible, but no later than 7 calendar days after receipt of the complaint.
The parties will attempt to reach a solution together.

Article 24: Applicable law

The legal relationship between Triad and the Client is governed by Dutch law.
Triad has the right to change these general terms and conditions and will inform the Client thereof.
In the event of translations of these general terms and conditions, the Dutch version shall prevail.
All disputes arising from or in connection with the agreement between Triad and the Client shall be settled by the competent court of Gelderland, Arnhem location, unless mandatory provisions of law designate another competent court.

Article 25: Maintenance services

If expressly agreed, Triad will perform maintenance on the mediated domain names and/or associated services for the agreed maintenance fee. The maintenance will commence upon delivery. Any agreements on performing maintenance can never be regarded as a Service Level Agreement (SLA).
The Client is obliged to cooperate with Triad upon first request.
In principle, maintenance includes user support and the performance of any adjustments and/or further development of the relevant services.
The maintenance does not affect the Client's own responsibility for the management and use of the mediated domain names and the manner in which they are deployed. The Client is also responsible for the instruction(s) for the use of the domain names by third parties engaged by the Client.
Triad is entitled to impose restrictions on the qualifications and number of persons eligible for support and/or maintenance.
Maintenance is provided on working days during Triad's usual opening hours, unless the parties have explicitly agreed otherwise in writing.
Any agreements regarding any service level will only be agreed explicitly and in writing in a Service Level Agreement.
If and to the extent that agreements have been made by the parties regarding any service level, the availability of the domain names, systems and related services will always be measured in such a way that any prior decommissioning by Triad due to any maintenance or other forms of service provision, as well as circumstances beyond Triad's sphere of influence, are disregarded.